YWAM Durban – PRIVACY POLICY
The following is YWAM Durban’s policy with respect to its holding of personal information about staff, students or people who have contacted the organisation.
The purpose of this statement is to provide information about the data collection procedures of YWAM Durban. It lists what information is collected, why it is collected, how it is used, who it is used by, your rights, to whom it is disclosed and how to have information amended or deleted. We will take all reasonable steps to protect the privacy of any personal information in our possession. YWAM Durban will take all reasonable steps to ensure that information we collect, use or disclose is collected by lawful and fair means, is accurate, complete, up-to-date and is kept strictly confidential either in an electronic database or lockable cabinets.
In line with our Privacy Policy, personal information will be collected and managed in a respectful and confidential manner by YWAM Durban authorised personnel only. These staff will receive training appropriate to their role.
Protecting Your Privacy Rights
YWAM Durban acknowledges its role in protecting your privacy rights. Any information that is provided to our organisation is only used for the purposes for which you provided it. We will not use or disclose any information provided for a particular purpose for any other purpose without first notifying the individual concerned in writing.
What Information Do We Collect?
We primarily collect personal and non-personal information about our past, present and future students and staff members. Information is also gathered from other people who contact our organisation directly as well as contacts and organisations working in similar fields to YWAM Durban and individuals with whom we have professional connection. Some of this information comes from third parties. Personal information is only collected on the request of the individual concerned. All information identified as personal is treated as confidential; this includes credit card details from third parties and government related identifiers.
If unrequested personal information is received from any party, we will determine whether the information is pertinent to our use, within a reasonable period of time. If it is not, we will de-identify or destroy it. YWAM Durban will not disclose any personal information to third parties unless the individual concerned provides indication via their signed permission that disclosure may occur. These third parties may be located in South Africa or international locations.
How and why we collect personal information
We collect information from staff and student applications, their associated referees, online surveys and payment receipts. Where appropriate, this information is collected to keep accurate records, to process payments, to assist in specific activities conducted by our organisation and to keep members and associated bodies informed of our work. All required personal information is directly related to the organisation’s functions and activities for participants. If any further information is required in regards to any participants, we may contact the appropriate referee.
Electronic newsletters
If the User decides to opt-in to our mailing list or a mailing list of any of our training programs or ministries, they will receive emails that may include ministry news, updates, related opportunity or service information, etc. We may use third-party service providers to help operate our ministry and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share the Users information with these third-parties for those limited purposes provided that the User has given us their permission. This permission is obtained when the User decides to opt-in to our mailing list(s).
Your Rights
All persons or organisations for whom we have details recorded have the right to ask for a copy of these details free of charge at any time. Persons also have the right to update and/or alter their details at any time. In order to do so, we ask that they submit a ‘Request to View Personal Records’, which can be provided on request. YWAM Durban will promptly remove the name of any individual from its database or mailing lists upon that person making such a request in writing, and will not make its mailing lists or any part thereof available to any third party for their use. No third parties can access personal files without written permission from the individual whose information has been requested. Requests will be processed by YWAM Durban within 30 days with a written notice of explanation in cases of refusal. Personal information collected will not be disclosed, nor details altered until your identity has been confirmed. All persons contacting our organisation have the option of remaining anonymous but it may prevent them from participation in activities that we run.
YWAM Durban will make every reasonable effort to ensure that children’s privacy and other rights are respected and not compromised. It is however, ultimately the responsibility of parents to monitor their children’s internet, phone and our communication technology usage. With the exception of an independent minor, underage participants cannot access or change personal information without parent/guardian consent.
YWAM Durban – Website
This privacy statement applies to the site known as www.ywamdurban.org
Cookies Policy
Our site may use “cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, some parts of this site may not function properly. We use Google Analytics and embedded YouTube videos, these services use cookies. However, the User may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in the browser. We suggest consulting the Help section of the browser or taking a look at https://cookiesandyou.com/ which offers guidance to achieve this for all modern browsers.
Google Adsense
Some of YWAM Durban’s online advertising may be served by Google. Google’s use of the DART cookie enables it to serve advertisements to Users based on their visit to our site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address or physical address. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html
Links to Other Internet Sites
Our website contains links to other sites. Other sites may also have links to our site. Please note that YWAM Durban cannot take responsibility for content, privacy practices or business practices at these external sites.
Changes to this privacy policy
Youth With A Mission Durban has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the date at the bottom of this page to reflect the date of these changes. We encourage the User to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect. The User acknowledges and agrees that it is their responsibility to review this privacy policy periodically and become aware of modifications.
*Your acceptance of these terms
By using this Site, the User signifies their acceptance of this policy. If the User does not agree to this policy, please do not use our Site. Continued use of the Site following the posting of changes to this policy will be deemed as the Users acceptance of those changes.
Maintaining Your Information/Questions About Privacy:
For further information about the management of your personal information or to access or change personal information we hold about you, please contact us using the contact details below.
Email: admin@ywamdurban.org
Call: +27 (0) 31 701 1219
Mail: YWAM Durban, 16 Jameson Terrace, Kloof, 3610, KwaZulu-Natal, South Africa
Complaints
To register an issue in relation to the way that YWAM Durban has dealt with your privacy, please contact our Registrar office who will address your concerns promptly and advise you of your rights. If requested, a ‘Complaints and Appeals’ form can be provided and will be processed within 10 days of submission. If you are dissatisfied with the outcome of your appeal, you can make a complaint to the relevant government department.
This policy was last updated on 12 December 2018.
Financial Policy
Youth With A Mission is an international non-profit faith ministry and is not underwritten by any group, church or denomination. The school programs are not financed from outside sources. Costs such as food, electricity, travel, speaker expenses, classroom supplies, etc. are met mostly by the student fees, although reliance is placed on God to provide larger expenses such as the equipment and property. You will be expected to provide your fees as listed below.
Registration Fees Accompanying the Application Forms
- All South African residents and citizens applying from within the Country shall pay R100.00.
- All applicants applying from abroad shall pay $US30 each, and $US45 for couples.
Refund Policy
Prior to commencement of the course
* Where the course is cancelled the school will refund the fees in full.
* When the South African government authorities refuse to grant a visa, the school will refund all fees paid less the application fee. The letter of refusal document must be sent to the school and must provide proof of refusal by the South African government.
* Where the school receives written notice of withdrawal 28 days or more prior to the commencement date of the course, the school will refund all fees paid less the application fee.
* Where the school receives written notice of withdrawal less than 28 days prior to commencement date of the course, the school will refund all fees paid less the R500 enrollment deposit and the application fee.
After commencement of the course
* When the student withdraws from the course during week one, the school will refund 90% of the total classroom phase fees, including accommodation - less R500 administrative expenses.
* When the student withdraws from the course during week two, the school will refund 60% of the total classroom phase fees, including accommodation - less R500 administrative expenses.
* When the student withdraws from the course during the third or fourth week, the school will refund 30% of the total classroom phase fees, including accommodation - less R500 administrative expenses.
* When the student withdraws from the course after the end of the fourth week no refund will be given.
Field Assignment (outreach) Phase
* Final costs of the field assignment phase will be announced during the classroom phase. Field assignment costs are non-refundable except under special circumstances (ill health, etc) where the amount refunded will be determined according to the circumstance.
Cancellation of a Course
Should a course offered by YWAM Durban (Discover Your Destiny) be cancelled either prior to
commencement or after commencement the following refund policy will be observed.
In the event of a course cancellation prior to commencement of that course
* All fees paid in advance will be refunded in full, not including the $30 registration fee and $100 enrollment deposit.
In the event of a course cancellation after commencement of that course
* Prepaid tuition fees will be refunded on a pro-rata basis of 55% of the unearned portion of the course tuition fees.
* The unearned portion of prepaid accommodation will be refunded in full, less two weeks accommodation fees.
Costs for Outreach
These costs are separate from the lecture phase and will differ depending on where the outreach will be.
Please Note: All prices are subject to change and will be adjusted with the rate of inflation yearly